For our original cartridges, ribbons and fax rolls:-

1. The Printer and Cartridge Specialists provides a replacement or money back warranty against defective material or workmanship on all original printing consumables (toner cartridges, ink cartridges, fax rolls, ribbons) provided that the defective item is returned within 90 days of the invoice date (this is due to manufacturers stipulations). However we are prepared to be flexible on a case by case basis and make a request to the manufacturer if the 90 day period has expired as in some cases we have some latitude.

2. On receipt of the defective item within this period, The Printer and Cartridge Specialists will at your request either supply you with a replacement or refund you the purchase price of the defective product

3. The above warranty excludes damages due to negligence. Proof of purchase must be submitted for all claims under warranty

If you need to return a faulty product click here to find out how our return process works.

1. The Printer and Cartridge Specialists provides a replacement or money back warranty against defective material or workmanship on all non-original printing consumables (toner cartridges, ink cartridges, fax rolls, ribbons) provided that the defective item is returned within 12 months from date of purchase.

2. On receipt of the defective item within this period, The Printer and Cartridge Specialists will at your request either supply you with a replacement or refund you the purchase price of the defective product.

3. In addition to the above warranty our non original compatible & remanufactured cartridges (both ink and toner) and fax rolls are also guaranteed if they are not satisfactory due to poor quality during printing etc for 30 days from when you receive them. The only stipulation is that a test print is required to explain the reason for the return.

4. On receipt of the unsatisfactory or defective item within this period, The Printer and Cartridge Specialists will at your request either supply you with a replacement or refund you the purchase price of the defective product.

5. The above warranty excludes damages due to negligence. Proof of purchase must be submitted for all claims under warranty.

 The Printer and Cartridge Specialists supports the quality of its printing consumables (toner cartridges, ink cartridges, fax rolls, ribbons) with a warranty that it will meet all reasonable costs to repair any damage which occurs to your printing equipment as a direct result of a defective toner cartridge, ink cartridge, fax roll or ribbon provided that:

1. The Printer and Cartridge Specialists is notified in writing of the damage within 14 days of the damage occurring

2. The notice of damage is accompanied by a signed statement from your service technician detailing the nature of the defect in the toner cartridge and damage to the printing equipment and stating the defect in the toner cartridge was directly responsible for the damage and a quoted cost for repairing the printing equipment; and

3. If requested by The Printer and Cartridge Specialists, you provide a signed statement from the manufacturers of your printing equipment or its representatives stating that neither the manufacturer nor its representative is liable for the damage to the printing equipment within the terms of the equipment warranty or otherwise.

Subject to your compliance with these conditions, The Printer and Cartridge Specialists will as soon as reasonably practicable at its option either pay the quoted costs of placing your printing equipment or repair the equipment itself and may use reconditioned or reworked parts to do so. That is the extent of The Printer and Cartridge Specialists total liability under this warranty.