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Warranty Information

Important:

Some manufacturers now require you to deal directly with them even if you bought the goods through us. At the moment this is the case for OKI, KONICA and Xerox but this may change so when you lodge your return we will let you know if you need to ring the manufacturer directly.

Our apologies for this as we are more than happy to take back faulty goods and replace them once they've been tested and the fault confirmed but if you do need to deal directly with the manufacturer this is something outside our control
 

All genuine products (cartridges, printers, parts etc):-

1. The Cartridge Specialists provides a replacement or money back warranty against defective material or workmanship on all genuine products provided that the defective item is returned within 90 days of the invoice date or as otherwise stipulated in the product description (eg printers, copiers etc will have a different warranty period as shown in the product description).

2.  On receipt of the defective products within this period The Cartridge Specialists will carry out what tests are needed or return the product/s to the original manufacturer for testing to confirm the fault/s and at your request either supply you with a replacement or refund you the purchase price of the defective product. Please note this process may take some time particularly if the original manufacturer requires the products be returned back to them. We will always try to handle any returns as quickly as possible but we cannont guarantee how long this will take

3.  The above warranty excludes damages due to negligence. Proof of purchase must be submitted for all claims under warranty

1. The Cartridge Specialists provides a replacement or money back warranty against defective material or workmanship on all non-genuine printing consumables (toner cartridges, ink cartridges, fax rolls, ribbons) provided that the defective item is returned within 12 months from date of purchase. In addition our non genuine cartridges and fax rolls are also guaranteed against poor quality for 30 days from when you receive them (The only stipulation is that a test print is required to explain the reason for the return)

2. On receipt of the defective products within this period The Cartridge Specialists will carry out what tests are needed or return the product/s to the original manufacturer for testing to confirm the fault/s and at your request either supply you with a replacement or refund you the purchase price of the defective product. Please note this process may take some time particularly if the original manufacturer requires the products be returned back to them. We will always try to handle any returns as quickly as possible but we cannont guarantee how long this will take

3. The above warranty excludes damages due to negligence. Proof of purchase must be submitted for all claims under warranty 

 The Cartridge Specialists supports the quality of its printing consumables (toner cartridges, ink cartridges, fax rolls, ribbons) with a warranty that it will meet all reasonable costs to repair any damage which occurs to your printing equipment as a direct result of a defective toner cartridge, ink cartridge, fax roll or ribbon provided that:

1. The Cartridge Specialists is notified in writing of the damage within 14 days of the damage occurring

2. The notice of damage is accompanied by a signed statement from your service technician detailing the nature of the defect in the toner cartridge and damage to the printing equipment and stating the defect in the toner cartridge was directly responsible for the damage and a quoted cost for repairing the printing equipment

3.  If requested by The Cartridge Specialists, you provide a signed statement from the manufacturers of your printing equipment or its representatives stating that neither the manufacturer nor its representative is liable for the damage to the printing equipment within the terms of the equipment warranty or otherwise
4. Any other documentation required by The Cartridge Specialists is provided if requested (eg details as to when the machine was last serviced, age of the machine)

Subject to your compliance with these conditions, The Cartridge Specialists will as soon as reasonably practicable at its option either pay the quoted costs of placing your printing equipment or repair the equipment itself and may use reconditioned or reworked parts to do so. That is the extent of The Cartridge Specialists total liability under this warranty.