The Cartridge Specialists

  • Twitter
  • Facebook
Toll free: 1300 664 711
International: 61 7 5576 7720
G'day!  Login  or   register
Product Finder

Browse
Category
Brands
We Accept
  • Paypal
  • American Express
  • Master Card
  • Visa
  • Electronic Transfer
  • Cheque
  • Money Order

Website Terms of Use

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Cartridge Specialists’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Cartridge Specialists’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 93 134 678 505. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Warranty Information

Important:

Some manufacturers now require you to deal directly with them even if you bought the goods through us. At the moment this is the case for OKI, KONICA and Xerox but this may change so when you lodge your return we will let you know if you need to ring the manufacturer directly.

Our apologies for this as we are more than happy to take back faulty goods and replace them once they've been tested and the fault confirmed but if you do need to deal directly with the manufacturer this is something outside our control
 

Product Warranty:

All genuine products (cartridges, printers, parts etc):-

  1. The Cartridge Specialists provides a replacement or money back warranty against defective material or workmanship on all genuine products provided that the defective item is returned within 90 days of the invoice date or as otherwise stipulated in the product description (eg printers, copiers etc will have a different warranty period as shown in the product description).

  2.  On receipt of the defective products within this period The Cartridge Specialists will carry out what tests are needed or return the product/s to the original manufacturer for testing to confirm the fault/s and at your request either supply you with a replacement or refund you the purchase price of the defective product. Please note this process may take some time particularly if the original manufacturer requires the products be returned back to them. We will always try to handle any returns as quickly as possible but we cannont guarantee how long this will take

  3.  The above warranty excludes damages due to negligence. Proof of purchase must be submitted for all claims under warranty

 Non-genuine printer consumables (Both compatible & remanufactured):-

  1. The Cartridge Specialists provides a replacement or money back warranty against defective material or workmanship on all non-genuine printing consumables (toner cartridges, ink cartridges, fax rolls, ribbons) provided that the defective item is returned within 12 months from date of purchase. In addition our non genuine cartridges and fax rolls are also guaranteed against poor quality for 30 days from when you receive them (The only stipulation is that a test print is required to explain the reason for the return)

  2. On receipt of the defective products within this period The Cartridge Specialists will carry out what tests are needed or return the product/s to the original manufacturer for testing to confirm the fault/s and at your request either supply you with a replacement or refund you the purchase price of the defective product. Please note this process may take some time particularly if the original manufacturer requires the products be returned back to them. We will always try to handle any returns as quickly as possible but we cannont guarantee how long this will take

  3. The above warranty excludes damages due to negligence. Proof of purchase must be submitted for all claims under warranty 
Equipment Warranty:  

 The Cartridge Specialists supports the quality of its printing consumables (toner cartridges, ink cartridges, fax rolls, ribbons) with a warranty that it will meet all reasonable costs to repair any damage which occurs to your printing equipment as a direct result of a defective toner cartridge, ink cartridge, fax roll or ribbon provided that:

  1. The Cartridge Specialists is notified in writing of the damage within 14 days of the damage occurring

  2. The notice of damage is accompanied by a signed statement from your service technician detailing the nature of the defect in the toner cartridge and damage to the printing equipment and stating the defect in the toner cartridge was directly responsible for the damage and a quoted cost for repairing the printing equipment

  3.  If requested by The Cartridge Specialists, you provide a signed statement from the manufacturers of your printing equipment or its representatives stating that neither the manufacturer nor its representative is liable for the damage to the printing equipment within the terms of the equipment warranty or otherwise
  4. Any other documentation required by The Cartridge Specialists is provided if requested (eg details as to when the machine was last serviced, age of the machine)

Subject to your compliance with these conditions, The Cartridge Specialists will as soon as reasonably practicable at its option either pay the quoted costs of placing your printing equipment or repair the equipment itself and may use reconditioned or reworked parts to do so. That is the extent of The Cartridge Specialists total liability under this warranty.
 

Returns Policy

Returning faulty or unwanted goods:
Just have a read through the notes listed below first and go our Resolution Centre to request a return. Feel free to give us a call on             1300 664 711      if you have any queries at all

There are generally 2 types of returns being faulty goods or unwanted goods (unwanted because the incorrect ones were ordered etc)

General points for both faulty & unwanted goods:

  1. All items being returned require a form to be included, simply contact our customer support department on             1300 664 711       and we will fax or email a form to you (Please be aware that this form is only valid for 14 days from the date we email or fax it to you. This is as per our suppliers terms and conditions)

  2.  Goods being returned to our warehouse in some cases may be picked up by a courier arranged by us otherwise must be sent on a freight paid basis. It is the customers responsibility to ensure they have a proof of delivery in case your goods go missing in transit. In the case of faulty goods being returned just keep a record of the cost so that we can re-imbursue you

  3.  For consumable returns(cartridges, fax rolls, paper etc), once we have received the goods we will then evaluate them to verify the fault or the condition and contact you to advise the result

  4. For hardware returns (printers etc), in many cases your warranty will be directly with the manufacturer (HP, Canon etc) so when this is the case please contact the manufacturer directly

  5. If the product has been refilled or tampered with in any way, the credit will be rejected

  6. Please ensure that all cartridges must be sealed and secured to ensure they do not leak or get lost in transit

  7. Once your goods have been returned and a credit approved you can either request a refund or replacement, we're happy to be flexible to meet your needs

**Warranty details can be found here**

UNWANTED GOODS:

In some circumstances you can return items as 'unwanted goods' but it will be at our discretion. Please contact us to check if your order is eligible and if so the following conditions will apply

  1. Generally all unwanted goods must be returned within 14 days of invoice date. Unwanted goods outside of this can sometimes still be returned but it will be at our discretion

  2.  Goods must be returned unopened in the original packaging which is still intact. Please pack the goods in another box so that the original packaging will not be damaged by stickers, courier handling etc

  3.  All the unwanted stock items must be received before replacement product can be shipped or a refund/credit can be issued

  4. Where a credit is granted for the return of unwanted goods we will only credit the purchase price minus any restocking fees applicable. We cannot credit any freight charges
We will work to ensure timely processing of all returns. Please allow approx 5 business days for all replacement products to be shipped or refunds to be issued
 
NOTE: Overseas Orders:
We are happy to take back unwanted goods however you should consider the liklehood of damage to the packaging from the amount of handling in transit as we will not be able to issue a credit if the goods are not in 'as new' condition when we receive them
 
 
All unwanted goods returned to us will incur a restocking fee up to 20% or $15 (whichever is higher)

FAULTY GOODS:
  1. Generally faulty goods must be returned within 90 days of the invoice date (this is due to manufacturers stipulations) however we are prepared to be flexible on a case by case basis and make a request to the manufacturer if the 90 day period has expired as in some cases we have some latitude
  2. Where applicable (eg ink or toner of poor quality, leaving lines on the page) a test print must be included with the return so (no exceptions)
  3. Some cartridges may have to be over a minimum weight before we can accept them for return (you will be advised if this applies)
  4. Some manufacturers now require you to deal directly with them even if you bought the goods through us. At the moment this is the case for OKI and Xerox but when you lodge your return we will let you know if you need to ring the manufacturer directly. Our apologies for this as we are more than happy to take back fautly goods and replace them once they've been tested and the fault confirmed but if you do need to deal directly with the manufacturer this is something outside our control
     

 

Shopping Cart
Top Sellers
New Arrivals